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Help Need Advice! Aetna has not sent my mother insurance card. Doctor will not accept her. What to do? |
My moms signed up for an employer based insurance which included Aetna as the insurance provider. She signed up for it to start 1/1/2007 and has not received insurance card till this date 3/28/07. We have called up numerous times to request a card and have not sent to us. They promised to send on numerous occassions but never recieved. The last time we called we spoke to a supervisor/manager and she said we would send it overnight after complaining that we are very upset, but it didn't come overnight. They say snail mail takes 2-3 weeks to recieve. A company as big as Aetna should not be this cheap and slow. They said they didn't have records of previous communication based on the computer. We told her we can send a copy of phone bill showing dates we called and requesting insurance card. She said that was not neccesary. Her doctor will not accept her without have insurance card. What can we do? We are sick of the poor service Aetna have provided. Report Aetna to the Insurance Board. That will get their attention. Call Aetna again and tell them you intend to do so. Also, A rep from Aetna can call your mom's doctor to verify that she is insured. All they have to do is give an ID number so the doctor's office can file. Also, I think the emloyer should be aware of this. They might want to go with another provider. You can print a temporary insurance card through their website. You will need to register as a user/member, but getting the card is easy, provided that her coverage is in effect. www.aetna.com You may be able to print a temporary card online. check their site. You can sign on to Aetna's web site, www.aetna.com and sign up/sign in, and print a temporary ID card. The doctor's office can call aetna and verify her benefits over the phone, on line, or in their IVR phone system. Its a little silly that the doctor's office won't see her without her card. An insurance card isn't like a credit card... It doesn't activate or terminate her plan. Sorry its been such a hassle. Good luck! i'm not so sure that the department of insurance will investigate an ID card gone missing. i suggest a couple things.... if when you called customer service they were able to locate your mom, then ask them to resend the ID card, but not to have it sent automatically. ask them to trigger the card and then once the manager you spoke to has it in his/her hands ask that she mail this card to you, but before she mails ask her to make a copy and email/fax it to you. then once you are given the id#, creat an account on their website and print the temp card. usually they are good for about 10 days. i would also ask her employer if they have access to trigger id cards for the employees and if so ask him/her to trigger the card also. if at all possible (depending on how close it is to you) ask the manager to call you when she recieves the ID card and you can pick it up. |
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