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| *Loan,banking and credit>>>bank account |
Why do people call their bank without having specific information such as their account number out and ready? |
I work in a customer service call center for a large international bank, I deal with local customers in just a couple of midwest states, and I have never realized how little common sense poeple actually have. If you have a bank account, a place where you keep your money why do you not know the access information? I think it's the same thing to be standing in line behind a customer in the store who waits for the total before digging for their checkbook and then digging for a pen. Was it a suprise that the cashier actually wanted money from them??? I don't think common sense is very common. sometimes you misplace info or you do not access your acct enough times to remember it have a little heart how many things do you remember I guess they want to put u folks to work cause u make more money to at least do something I know exactly what you mean and the answer is laziness and a sheer lack of common sense. It's a pity that common sense is such a rare commodity these days!!!! Well, the thing is everyone who works with the public asks the same thing about their particular business. You think people inside a fast food restuarant don't make fun of you and wonder why you don't know that mustard doesn't go on a jr. whopper? People have expertise in their own field, and don't understand always the inner-workings of other organizations, especially if they almost never deal with them. These things are annoying but keep your sanity knowing you are helping people. Sometimes I think people assume that you know what they are calling about before you pick up the line. Keep in mind one thing: The average person is very very stupid. What I want to know is why I have to enter my account number 3 different times on the same answering system, then give it again when I finally get a customer dis-service rep on the line who gives me attitude? Don't you get it, I am allowing your bank to hold my money for me. Maybe if you'd improve your attitude you'd stop annoying the rest of us. |
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