|
|
| *Loan,banking and credit>>>credit report |
HELP! I'm dealing w/ almost "non exitant" Countrywide Customer Service RE:getting removal of report on credit |
My hubby is not good at small details and really screwed up bad! I am left 2 find out how 2 fix this issue. We own 5 rental homes. 2 of the mortgages are thru C. On only 1 of the homes, our impound account went up 150.00 a mo. due 2 a large insurance increase. We pay electronically from our bank every mo. With this in place, Tim doesnt open monthly paper bill statements & was not aware of the increase. He had paid 4 months of payments before CWL called us to say that they had been declining our original 1200.00 payment and that we are 4 months past due & in foreclosure . My hubby paid total due within 10 days & I regret we didnt negotiate that any derogatory credit statements made would be removed from credit. CWL didnt even let the ink dry on our check, before they really dinged our credit (Keep in mind we were paying 2 accts on time for years When we call them about it, they have literally left us on hold for HOURS waiting 2 speak 2 the Department Rep. Still no answer In your situation I would first tell you, the fact the ACH payments were being declined by "CW" in the first place is non-sense.They should by all means accept your ACH payment! Your escrow account or impound account is only a part of your agreement with the bank for your leisure and their guarantee you will have your property insured and your taxes paid. Having that said, it in no way is part of the binding loan agreement / mortgage with the lender. They can not require you escrow or impound your taxes or insurance. Therefore to reject your payment because it didn't include the increased escrow or impound amount is inevitably not within legal mortgage protocol. I think the fact you so quickly paid the account to current only shows good faith on your part, and should only aid in your bargaining with CWL with regards to having the erroneous reporting removed from your records! Lastly, to get a hold of someone at CWL!! I would recommend either being a trooper and waiting it out on hold, or contacting the Attorney General in your state. They would be able to guide you on how to contact CWL to resolve the problem, as well as be able to file a formal complaint against CWL for public record. If worse comes to worst, call the main 1-800 number and just keep pushing 0. If you do that, usually the automated system assumes you're either elderly, or unable/incapacitated and otherwise don't have the ability to dial the right numbers/options. This will in turn put you in the "PRIORITY!" hold "queue" for a real person to speak with you about what you need. Make sure to document the time and date you called every time you speak with them, how long the call lasted, how much of the call you were on hold, anything you were guaranteed or promised from the representative, and lastly MAKE SURE TO GET THEIR NAME, AND EITHER THEIR EXTENSION, OR OPERATOR/EMPLOYEE NUMBER. Nothing worse than being promised something by an inept moron, then have what was promised you NOT happen and then not be able to hold their feet to the fire for it! Good Luck - Hope this helps!! Source(s): I'm an industry insider! I can tell you this...with Countrywide, you wouldn't have won that battle anyway. Countrywide ranks as one of the worse mortgage company's in the nation, in regards to customer service. Saying that they don't care, is an understatement. The issue is, that your payments were late...it's not Countrywide's fault that no one looked at the statements for four solid months. One month, they may have given you the benefit of a doubt...but 4? Nope. They can't concern themselves with squabbles between spouses of who is taking care of what. It's just something that, unfortunately, you are going to have to live with. The only part of your story that doesn't wash with me is the fact that they refused to accept a payment that was $50 short. I have several loans with Countrywide....all on bank draft, and I have some that I "split" the payment with and they have never refused it. They can't "decline" a bank draft...because there is no "acceptance" to it. Let's say, for argument's sake, those payments WERE returned to your bank....you would have received a separate letter from them, in ADDITION to your statement....4 of them. I have never, ever heard of a mortgage company refusing a payment, even if it's for $1...in my career. It just doesn't happen. Even when people are in foreclosure, they will accept anything b/c they don't really know if they are going to see another dime or not, so it minimizes their losses. This is a really good example of what happens when BOTH spouses have no idea of what the other is doing in regards to family finances...the responsibility should fall on both shoulders, not one. It could have been worse, you could have come home to find a Sheriff's notice on you front door. see my profile...I never sell anything online. Try to consult some consolidation agency who are BBB online registered and also member of uS chamber of commerece. They can do it in a right manner. To know more you can visit http://www.debtconsolidationmanagement.b... |
| Tags |
| credit check credit counseling credit debt credit line credit repair credit report credit score credit card online bad credit loan bank of american |
SiteMap--Copyright/IP Policy--Contact Webmaster--Resource of HR For personal non-commercial use only. |